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Privacy Policy

Privacy Policy

Last updated November 30, 2023
Updated Privacy Policy Date

Welcome to Grae Co Media, LLC, ("my", "I", "we", "us", or "our") where your digital journey is our canvas. This Privacy Policy is our commitment to transparency, explaining how we collect, store, and utilize your information when you engage with our services ("Services"), like when you:

  • Explore our website at https://graecomedia.com, or any platform of ours linked to this privacy notice.

  • Connect with us through various channels, whether sales, marketing, or events.
     

Have any questions or concerns? This privacy notice is your guide to understanding your privacy rights and choices. If our policies and practices don't align with your preferences, we encourage you not to use our Services. Your questions and concerns are valuable, so feel free to reach out to us at hannah@graecomedia.com.
 

At Grae Co Media, LLC, your digital experience is not just a journey; it's a collaboration.

Overview of Key Points

This brief overview captures the main points from our Privacy Policy. To get more information on any topic, click the link highlighted in each point or use the Table of Contents below to find what you're looking for. At Grae Co Media, we're all about transparency, making sure you easily grasp how we handle your privacy.

Access to personal information: When you interact with our Services—whether you're visiting, using, or exploring—we might have access to your personal information. This includes details about how you engage with us, the choices you make, and the specific products or features you use. Learn more about the personal information you're sharing with us.

Processing personal information: We use your information to provide and enhance what we offer, to chat with you, keep things safe, and follow the rules. It's all about making our Services better for you. Sometimes, we might process your information for other purposes, but only with your consent. We process your information when we have a valid reason under the law. Find out more on how we process your personal information.

Processing sensitive information: We never process sensitive personal information. 

Third-party information: We do not receive any information from third-parties.

When and to who your information is shared: We might share your information in certain situations and with specific third-parties. Find out more about when and with who we can share your personal information.

Keeping your information secure: Your information's safety matters to us. We've set up processes and systems, both organized and technical, to protect your personal details. While we strive for the utmost security, it's important to note that no online transmission or storage is entirely secure. We do our best to protect your information, but we cannot guarantee it will be 100% safe. Learn more about how we secure your information.

Your privacy rights: Your location matters when it comes to your privacy rights. Depending on where you are geographically, privacy laws may grant you specific rights concerning your personal information. Read more about understanding your privacy rights.

Exercising your rights: Taking control of your privacy is easy. Submit a data subject access request or get in touch with us directly. Rest assured, we'll review and act upon your request in alignment with relevant data protection laws.

Keeping your information secure: Your information's safety matters to us. We've set up processes and systems, both organized and technical, to protect your personal details. While we strive for the utmost security, it's important to note that no online transmission or storage is entirely secure. We do our best to protect your information, but we cannot guarantee it will be 100% safe. Learn more about how we ensure the safety of your information.

For a comprehensive understanding of how we process the information we collect, review the full Privacy Policy below.

Privacy Policy Table of Contents

1. Personal Information Collected

Personal Information Collcted

Personal information you share with us

Takeaway: We collect personal information based on the details you choose to provide us.

We gather personal information that you willingly share with us. This occurs when you: 

  • Show interest in learning more about us or our products and Services

  • Register for our Services

  • Engage in activities on the Services

  • When you reach out to us in any other manner

Personal information you provide: The personal details we gather hinge on how you engage with us and our Services, the decisions you make, and the specific products and features you utilize. This may encompass the following:

  • Names (personal and company)

  • Phone numbers

  • Email addresses

  • Mailing and billing addresses

  • Job titles

  • Usernames

  • Passwords

  • Contact preferences authentication data

  • Debit/credit card numbers

Sensitive information: We do not process any sensitive information.

Processing sensitive information: We never process sensitive personal information. 

Data from social media logins: You have the option to register with us using your current social media account details, such as Facebook, Instagram,  X, or other social media platforms. Should you opt for this registration method, we will gather the information outlined in the Access to Your Social Media Login Information section below.

Payment Data: To facilitate your purchases, we might gather the required data to process your payment, including your payment instrument number and the associated security code. Stripe securely stores all payment information. You can access their privacy notice link(s) here: https://stripe.com/privacy.

Providing accurate information: We require the personal information you share with us to be genuine, thorough, and precise. Please keep us informed of any changes or updates to ensure the accuracy of your personal details.

Information collected automatically

Takeaway: Upon visiting our Services, certain information, like your Internet Protocol (IP) address and/or browser and device features, is automatically gathered.

When you access, use, or navigate our Services, specific details are automatically gathered. While this information doesn't disclose your precise identity, it may encompass device and usage details like your IP address, browser and device specifications, operating system, language preferences, referring URLs, device name, country, location, usage patterns, and other technical insights. The primary purpose of collecting this data is to uphold the security and functionality of our Services and for internal analytics and reporting purposes.

Similar to many businesses, we too employ cookies and comparable technologies for information to be collected.

The collected information may include:

  • Log and Usage Data: This includes service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services. Recorded in log files, this log data may involve your IP address, device details, browser type, and settings, along with activity specifics (such as date/time stamps associated with your usage, viewed pages and files, searches, and actions like feature usage). Additionally, it encompasses device event information, including system activity, error reports (referred to as "crash dumps"), and hardware settings.

  • Device Data: We accumulate device data, offering insights into your computer, phone, tablet, or other device used to access the Services. This data varies depending on the device and may include details like IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

  • Location Data: Gathering information about your device's location, whether precise or imprecise, is part of our data collection. The extent of information collected depends on your device type and settings. For instance, we may use GPS and other technologies for geolocation data based on your IP address to determine your current location. You can opt out of this data collection by either denying access or disabling the Location setting on your device. However, opting out may limit your ability to use specific features of the Services.

2. Processing Personal Information

Takeaway: We process your information to deliver, enhance, and manage our Services, engage with you, ensure security and prevent fraud, and adhere to legal requirements. Additionally, we may process your information for other purposes with your consent.

We handle your personal information for various purposes, depending on your interactions with our Services. This includes:

  • Facilitating Account Management: Processing your information to help create, authenticate, and manage user accounts, ensuring smooth account functionality.

  • Service Delivery: Processing your information to deliver the requested services promptly and efficiently.

  • User Support: Responding to user inquiries and providing support to address any potential issues related to the requested services.

  • Administrative Communication: Processing your information to send administrative details about our products and services, changes to terms, and similar information.

  • Order Fulfillment: Managing and fulfilling your orders, including payments, returns, and exchanges made through the Services.

  • User-to-User Communication: Enabling communication between users through our offerings.

  • Feedback Requests: Processing your information to seek feedback and contact you regarding your use of our Services.

  • Marketing and Promotions: Sending marketing and promotional communications based on your preferences. You can opt out at any time.

  • Targeted Advertising: Processing your information to develop and display personalized content and advertising tailored to your interests and location.

  • Testimonials: Posting testimonials on our Services that may include personal information.

  • Service Protection: Processing your information to ensure the safety and security of our Services, including fraud monitoring and prevention.

  • Prize Draws and Competitions: Administering prize draws and competitions by processing relevant information.

  • Service Evaluation and Improvement: Analyzing information to identify usage trends, evaluate promotional campaign effectiveness, and improve Services, products, marketing, and user experience.

  • Identifying Usage Trends: Processing information about how you use our Services to gain insights into usage patterns for continuous improvement.

  • Evaluating Marketing Campaigns: Determining the effectiveness of marketing and promotional campaigns to provide relevant content.

  • Legal Compliance: Processing information to comply with legal obligations, respond to legal requests, and exercise, establish, or defend legal rights.

Processing Personal Information

3. When and With Who Your Personal Information is Shared

Takeaway: We might share information under specific circumstances outlined in this section and/or to the subsequent categories of third parties.

Vendors, Advisors, and Other Service Providers: Your data may be shared with third-party vendors, service providers, contractors, or agents ("third parties") who carry out services on our behalf and require access to this information for that purpose. Contracts with these third parties are in place to secure your personal information. They are authorized to handle your personal information strictly as per our instructions, and they are prohibited from sharing it with any entity other than us. These third parties are committed to safeguarding and retaining the data as instructed. The categories of third parties with whom we may share personal information include:

  • Ad Networks

  • Affiliate Marketing Programs

  • Cloud Computing Services

  • Communication & Collaboration Tools

  • Data Analytics Services

  • Data Storage Service Providers

  • Finance & Accounting Tools

  • Payment Processors

  • Performance Monitoring Tools

  • Product Engineering & Design Tools

  • User Account Registration & Authentication Services

  • Website Hosting Service Providers

  • Retargeting Platforms

  • Sales & Marketing Tools

  • Social Networks

  • Order Fulfillment Service Providers

  • Testing Tools

If needed, we might also share your information in certain situations, like those listed below:

  • Business Transfers: Your information may be shared or transferred in connection with, or during discussions related to, any merger, sale of company assets, financing, or the acquisition of all or part of our business by another company.

  • Utilizing Google Maps Platform APIs: In cases where we use specific Google Maps Platform APIs (such as Google Maps API, Places API), we may share your information.

  • Affiliate: We may share your information with our affiliates. In such instances, we will ensure that these affiliates adhere to the provisions of this privacy notice. Affiliates encompass our parent company, subsidiaries, joint venture partners, or other entities that we control or that are under common control with us.

  • Business Partners: Your information might be shared with our business partners to provide you with specific products, services, or promotional offers.

When and With Who Your Personal Information is Shared
Cookies and Additional Tracking Technologies

4. Cookies and Additional Tracking Technologies

Takeaway: We might employ cookies and similar tracking technologies to gather and retain your information.

The utilization of cookies and comparable tracking technologies, such as web beacons and pixels, enables us to access or store information. You can find detailed information on how we employ these technologies and options to decline specific cookies in our Cookie Notice.

5. Access to Your Social Media Login Information

Takeaway: Choosing to register or sign in to our Services using a social media account allows us to obtain particular information about you.

Our Services provide the option to register or log in using third-party social media account credentials (such as Facebook or Twitter logins). By choosing this option, we'll receive certain profile information from your social media provider. The received information may vary depending on the social media provider but commonly includes your name, email address, friends list, profile picture, and other publicly shared details on the platform.

The information obtained will be used solely for the purposes outlined in this privacy notice or as explicitly communicated to you within the relevant Services. It's important to note that we don't govern or take responsibility for other uses of your personal information by the third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your data, as well as how to manage your privacy settings on their sites and apps.

Access to Your Social Media Login Information

6. How Long Your Information is Stored

How Long Your Information is Stored

Takeaway: We store your information for the duration necessary to fulfill the purposes mentioned in this privacy notice, except when required by law.

We'll only store your personal data for as long as essential for the purposes outlined in this privacy notice, unless extended retention is mandated or allowed by law (like tax, accounting, or other legal obligations). No aspect of this notice warrants storing your personal information beyond the duration of users' account existence.

When there's no ongoing legitimate business requirement to process your personal data, we'll either delete or anonymize it. If that's not feasible (e.g., due to storage in backup archives), we'll securely store and isolate the information until deletion becomes possible.

7. How We Secure Your Information

Takeaway: We strive to secure your personal information using a combination of organizational and technical security measures.

We've implemented reasonable and suitable technical and organizational security measures to ensure the safety of any processed personal information. Despite our diligence, no electronic transmission or storage technology can ensure 100% security. Therefore, we can't guarantee immunity against attempts by hackers, cybercriminals, or other unauthorized third parties to breach our security and inappropriately access, steal, or modify your information. While we make every effort to protect your personal data, the transmission of such information to and from our Services carries inherent risks. It's advisable to access the Services in a secure environment.

How We Secure Your Information

8. How We Collect Information From Minors

How We Collect Information from Minors

Takeaway: We do not intentionally gather data or target marketing efforts toward individuals under 18 years of age.

We don't intentionally request data from or market towards individuals under 18 years old. When using the Services, you affirm that you are at least 18 years old or, if you're the parent or guardian of a minor, you consent to the minor's use of the Services. If we discover the collection of personal information from users below 18, we will deactivate the account and take appropriate steps to promptly remove such data from our records. If you discover any data we may have collected from those under 18, please contact us immediately at hannah@graecomedia.com.

9. Your Privacy Rights

Your Privacy Rights

Takeaway: You have the right to review, modify, or close your account at any time you choose.

Revoking your consent: If we rely on your consent to process your personal information, whether express or implied under applicable law, you can revoke it anytime by contacting us through the details in the "How to Contact Us for Questions or Concerns" section below.

Please note that revoking consent doesn't affect the legality of processing done before the withdrawal. Additionally, if permitted by law, it won't impact processing based on grounds other than consent.

Opting out of marketing communications: To stop receiving our marketing messages, click "unsubscribe" in our emails, reply "STOP" or "UNSUBSCRIBE" to our SMS, or contact us using the details in the "How to Contact Us for Questions or Concerns" section below. This will remove you from marketing lists, but we may still contact you for service-related matters or other non-marketing reasons.

Account Information

If you ever wish to review or modify the information in your account or deactivate your account, you can take the following steps:

  1. Log in to your account settings to update your user account.

  2. Contact us using the provided contact information.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. Please note that we may retain some information in our files to prevent fraud, address issues, aid in investigations, uphold our legal terms, and comply with applicable legal requirements.

Cookies and comparable technologies: Most web browsers are configured to accept cookies by default. However, you have the option to set your browser to remove or reject cookies. Be aware that choosing to remove or reject cookies may impact certain features or services of our platform.

For any questions or comments about your privacy rights, feel free to reach out to us via email at hannah@graecomedia.com.

10. Do-Not-Track Features

Takeaway: We do not currently respond to DNT signals.

Many web browsers and certain mobile operating systems offer a Do-Not-Track ("DNT") feature, allowing you to express your privacy preference against the monitoring and collection of your online browsing activities. However, as there's no universally agreed-upon standard for DNT signals, we presently do not acknowledge DNT browser signals or other mechanisms indicating your choice not to be tracked online. If a standard emerges in the future that we must adhere to, we will communicate this in an updated version of this privacy notice.

Do-Not-Track Features
Updates to Our Privacy Policy

11. Updates to Our Privacy Policy

Takeaway: Yes, we commit to updating this notice as needed to align with relevant laws and ensure your data protection.

This privacy notice may undergo periodic updates, each reflected in the "Updated" date. The updated version takes effect upon accessibility. For substantial changes, we may notify you through conspicuous postings or direct messages. Stay informed by checking this notice regularly to understand how we continuously safeguard your information.

12. How to Contact Us for Questions or Concerns

If you have questions or concerns regarding our Privacy Policy, you can email us at hannah@graecomedia.com.

How to Contact Us for Questions or Concerns

13. Request Access to Your Information Collected

In accordance with the laws applicable in your country, you might be entitled to request access to, modifications in, or deletion of your personal information that we collect from you. If you wish to review, update, or delete your personal information, kindly complete and submit a data subject access request.

Request Access to Your Information Collected
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